Creating the Future
A Comprehensive Management Training Program

CREATE STRONG, CONFIDENT LEADERS AND MANAGERS
              THROUGHOUT YOUR ORGANIZATION!
 

Why Management Training is Vital

Those in management positions have the greatest influence on the success of their team as they impact employee performance, productivity and ultimately profitability. For this reason, it is critical that managers are equipped with the skills and knowledge to manage and lead the people side of the business.

Development Associates USA celebrates over 27 years in business by continuing to offer cost-effective innovative training programs. We have revamped and revised Creating the Future, a comprehensive management training program that has helped managers to be more effective in managing, leading and coaching since 2001.

This program presents the principles of management in a straight-forward and accessible manner focusing on the tools and skills needed to be a successful manager.  Each unit provides specific techniques and strategies a manager can utilize to cultivate a productive work environment.


On-Site or Tele-training Available

The Creating the Future program is presented on-site or via tele-training by our consultant. Both methods allow participants to benefit from interactive group discussions and executive coaching. The on-site workshops are beneficial because they are customized to the needs of each company. Tele-training is beneficial because participants spread the learning process over a 12 week period, interact with people from other businesses, and have access to executive coaching - all without ever leaving their office.


Each Program is Customized

Neither the on-site or tele-training is a canned training program, each is customized. Before the program commences, our consultant will conference with both company leadership and the participant to understand the company’s culture, needs, constraints, performance standards, goals and other issues affecting productivity. Upon completion of the program, our consultant will follow up with each participant to see how they are utilizing what she or he learned in the program.


Follow Up

Unlike most training programs, we believe in follow-up coaching to insure the desired skills are practiced by participants until they become habits. In our tele-training, we provide two hours of personal coaching time that can be used during the training or up to one month following the training to address individual situations and challenges. For on-site training, our consultant conferences with your company once a month for the three months following training, to coach and support the Creating the Future process.
 

How the Tele-training Works

 • Each participant receives a materials packet and is assigned to a specific class 
   with a maximum of eight participants from various companies throughout the U.S.

 • The class meets with a Development Associates USA performance coach via
   telephone conference for one hour every week, for 12 weeks, based on a
   predetermined schedule.

 • The topic of discussion for that hour includes, but is not limited to the
   assignments pertaining to that week’s lesson and the successes and challenges
   the participants encounter when implementing the skills of the assignment.

Program Overview 

The Person in the Position
   o Characteristics of a leader
   o Leadership skills evaluation
   o Personal Power vs. Position Power
   o Attitudes

Leadership’s Challenges and Responsibilities
   o Your challenges are not just yours
   o Essential triangle of success
   o From co-worker to leader
   o Get your team on board
   o Manage your boss
   o Know your resources

Vision Statement, Mission Statement and Objectives
   o Purpose of a vision and mission
   o Assessing your Vision Statement and Mission Statement
   o What drives a successful vision and mission
   o Purpose of objectives
   o Assessing and setting objectives

The Importance of Effective Communication
   o Feedback – upward and downward communication
   o Communicating bad news
   o Communicating goals
   o Stages of understanding
   o Costs of poor communication 

Communication Strategies using DISC
   o Recognizing different communication situations
   o Effectively adapting to each situation
   o Avoiding misperceptions

Team Building
   o Define company and department culture
   o Recognize what strengthens and deteriorates a team
   o Build a culture of discipline and accountability
   o Deal with difficult people
   o Internal customer service

Motivating Employee Performance
   o Become more sensitive and aware of issues 
   o Your impact in building and maintaining a motivating environment
   o Know the desired end results
   o Consistent feedback
   o Show you care

Correcting Unacceptable Performance
   o Evaluating whether someone is worth keeping on the team
   o Dealing with the negative person who brings others down
   o Correcting unacceptable behavior and making it a positive
   o Knowing the do’s and don’ts of the process

Conducting Performance Appraisals
   o The importance of performance appraisals
   o Identify objectives of formal appraisals
   o Learn to address and eliminate any concerns or fears surrounding appraisals
   o Understand that holding appraisals is a positive experience

Recruiting and Interviewing
   o Building your database
   o Finding the ideal candidate
   o The interview process
   o Getting good end results
 

Who Should Attend

• Supervisors from office settings
• Veteran employees wanting to sharpen their skills
• Middle and upper management

Satisfied Clients on Creating the Future

Since Development Associates USA originated this program in June, 2000, we have received wonderful feedback! Here are a few excerpts:

• “The program allows me to study on my own schedule yet disciplines me by knowing my class is every two weeks and I need to be prepared as I know I will be called upon.”
• “There is no time away from the office or work. No lost time or high expense of traveling to seminars. It couldn’t be any simpler.”
• “The information is practical and has practical application. It gets results.”
• “The coaches are knowledgeable and willing to help.”
• “The time between classes allows me to implement skills and ideas I have learned before getting more. The spacing of information and ideas is very helpful.”

For more information call Scott @ 1.800.648.9966 or email Scott.