21st Century Leadership

A comprehensive supervisory skill development course.

Supervisors have the greatest impact on daily productivity because they have the most contact with front-line employees. This course provides the core competency skills necessary for supervisors and team leaders to fulfill the responsibilities of their position.

Course Syllabus

• Understanding the challenges and responsibility of the position
• Developing the characteristics of effective leadership
• Setting goals for growth, employee development and operations
  improvement
• Establishing performance standards and behavior expectations
• Holding employees accountable
• Communicating effectively and listening
• Handling crucial and difficult conversations
• Motivating employees
• Improving performance through more effective training
• Delegating
• Coaching skills: How to get employees to be self-reliant
• Correcting unacceptable behavior and performance while keeping morale high
• Personal organization and handling multiple priorities

Who Should Attend

• Recently promoted supervisors
• Veterans wanting to sharpen their skills
• Potential supervisors
• Supervisors having difficulty fulfilling their responsibilities

Delivery Formats

There are unlimited options for delivering this course. We customize this program to meet your organization’s scheduling needs for presentation at the workplace.

If you don’t have enough supervisors to have a class of your own, contact us to coordinate a course that works for you. We invite you to send one or several supervisors.